​Problem Solving

 
Problem-solving is the process of identifying stressors and creating strategies to manage them. The more you practice the more effective you will be.

IDENTIFY THE PROBLEM

Important to understand a problem before you can successfully solve it. Take time to analyse the problem. Write down a brief description of the problem you want to solve. Then ask yourself these questions:

What is happening?
Where and when is it happening?
Is it happening around certain people or in specific situations?
How do you feel about it?

BE SPECIFIC AND FOCUS ON ISSUES

Try to avoid assigning blame. Now take a step back. Consider these questions to determine if the problem deserves the time, you will spend resolving it:

Is the problem really that big? Would others think so?
Will this problem matter in two years?
If you could solve this problem, would your life improve?

Is there any part of the problem over which you have control?

You cannot change everything, so it is best to focus on issues you can realistically change and that will make a real difference in your level of stress. In other words: Choose your battles.

BRAINSTORM IDEAS

Now that you have a well-defined problem, it is time to think about solutions. Think of all the ways in which you might solve your problem. The sky's the limit. Now is not the time to judge whether one solution is better than another. Not sure where to begin? Try these tips:

Recall past problems that you were able to solve. Could a similar solution work for this problem, too?

Ask friends, family and people you trust for advice.

If you are still having trouble, perhaps your problem is too complicated. In that case, try to divide and conquer. Break the problem into smaller parts you can more easily tackle.

Remember, consider everything that pops into your head — even ideas that initially seem silly. Your stress-reduction plan may include a little silliness.

SELECT A SOLUTION

Of all your creative ideas — silly or serious — which has the most potential? You might want to consider:

Do you realistically think it will solve the problem?
How will using this solution make you feel in the end?
What are the possible positive and negative consequences?

When you have chosen what looks like the best solution, take another couple of minutes to think it through. Even the best solution may require fine-tuning. You might ponder:

Do you have the resources and, more important, the will to carry out your plan?
What new problems, if any, might the solution create?
What might go wrong? Can you correct this part of the plan?

Do not be discouraged if your plan is not perfect. A good long-term solution may temporarily generate new problems. That does not mean you should give up the plan, just that you need to be prepared to make course corrections or even switch to a plan B.

PUT YOUR PLAN INTO ACTION

It may help to write down the details of your plan. Be sure to really commit to it before giving up or trying something else. Believe in yourself and go for it. 

REFLECT ON YOUR EXPERIENCE

Experience is a great teacher if you are willing to take a little time for reflection.

Did your solution solve the problem?
If not, what issues remain unresolved?

What would you do differently the next time?

MISSION ACCOMPLISHED?

Problem-solving is a natural human talent. We are born solving problems from our first attempts as babies to grasp and crawl. We may not count the thousands of choices we make each day as problem-solving, but that is what they are. So, when you focus on solving more complicated problems, have the confidence of knowing that you have got plenty of experience behind you. 

Summary of Problem Solving Strategies:

Article written by:

Haji Abdul Jalil Bin Abdullah I Manager I jalil_abdullah@utp.edu.my