Frequently Asked Questions (FAQ)
Malaysian Government
Last updated: 23 June 2021
UTP
FAQ will be updated accordingly and will supersede the previous ones.
Procedures to Return to Campus for May 2022 Semester
Updated as of 26 April 2022
1. When should I return to campus for May 2022 semester?
You are advised to refer to UTP Academic Calendar for May 2022 semester and plan your trip accordingly. The calendar can be accessed via the following link:
UTP ACADEMIC CALENDAR
New students for May 2022 intake are required to update your vaccination status via below link:
SELF HEALTH DECLARATION MAY 2022 SEMESTER
2. What should I do before coming to UTP?
Please follow the following guidelines.
| Vaccinated |
- Perform the Self Test Kit within
48 hours before your date of returning to UTP.
- Upload the Self Test Kit result in this link.
SELF HEALTH DECLARATION MAY 2022 SEMESTER
- Proceed to return to UTP ONLY if the result is NEGATIVE.
- Postpone your travel plan if the result is POSITIVE. Report in MySejahtera Apps and follow all instructions as per advised in MySejahtera Apps.
|
|
Unvaccinated /
Partially Vaccinated
|
- Perform the RT-PCR Test at any clinic within
72 hours before your planned return date to UTP.
- Upload the RT-PCR Test result in this link.
SELF HEALTH DECLARATION MAY 2022 SEMESTER
- Proceed to return to UTP ONLY if the result is NEGATIVE.
- Postpone your travel plan if the result is POSITIVE. Report in MySejahtera Apps and follow all instructions as per advised in MySejahtera Apps.
- Partially / unvaccinated students are required to take the RTK Antigen Test every week and notify the result via email to Mrs. Nursakinah (nursakinah.salim@utp.edu.my) of UTP Centre for Student Experience.
- Weekly RTK Antigen Test can be done at UTP Clinic with the cost of RM80 – RM100 per test.
|
| Positive or have recovered/ have been released from Home Surveillance Order (HSO) – COMPLETED. |
- Students whose My Sejahtera Apps for Home Surveillance Order is active (Positive Covid-19) are not allowed to return to campus.
- You MUST ensure that your My Sejahtera Apps for Home Isolation or Surveillance Order is under the status of
COMPLETED in order to return to campus.
- If you have been positive Covid-19 recently, your test may still show positive. Some clinics may even not recommend you to do the test. In such situation, you will need to upload the notification of the COMPLETED HSO in this link
SELF HEALTH DECLARATION MAY 2022 SEMESTER
|
3. Who can accompany me to campus and is there a limit to the numbers?
Anyone can accompany you and there is no limit to the numbers of accompanying members.
4. Do I need to follow any scheduled date to return to UTP?
No. You may plan for your return to campus on your own. Please take note, for May 2022 Semester, the class will begin on 9th May 2022. You are advised to always check with the academic department about your class timetabling.
5. I am from East Malaysia (Sabah & Sarawak). Will UTP provide transportation from KLIA to UTP?
For May 2022 Semester, SRC will be collecting data of east Malaysia students that may need transportation to return to UTP from KLIA. SRC will share the survey link. Should you need transportation, please update your travel itinerary via the link.
Transportation can ONLY be arranged if we have a minimum of 20 students arriving on the same date and time.
Should you require further assistance please email to:
- Mr. Erwan Syah (erwan.abdullah@utp.edu.my)
- Mrs. Nursakinah (nursakinah.salim@utp.edu.my)
6. If there is NO transportation, what is the medium for East Malaysia students to reach UTP?
You can:
a. Travel by public transport.
| Option 1 - Train |
KLIA Transit – KL Sentral (ETS) – Batu Gajah – Taxi/Grab - UTP |
- KLIA Transit – KL Sentral (RM35 – RM55)
- KL Sentral – Batu Gajah (RM31 – RM35)
- Taxi/Grab – UTP (RM50 – RM65)
-
Estimated Cost: RM155
|
| Option 2 - Bus |
KLIA – Terminal Bersepadu Selatan Kuala Lumpur (TBS) – Seri Iskandar – Taxi/Grab - UTP |
- KLIA – TBS (RM10 – RM14)
- TBS – Seri Iskandar (RM28 – RM35)
- Taxi/Grab – UTP (RM10 – RM13)
-
Estimated Cost: RM62
|
| Option 3 – Taxi/Grab |
KLIA - UTP
|
- KLIA – UTP (RM500 – RM650)
|
b. Carpool with friends from West Malaysia
While traveling, follow all the new-norm guidelines by KKM and MKN.
7. What should be presented at the guardhouse?
There will be no more UTrace scanning effective 18th April 2022. However, students are reminded to still scan My Sejahtera QR Code at your respective hostel blocks and other areas you visit.
8. Where should I go after entering UTP?
You may proceed to go straight to your room as assigned by the Residential Village.
9. After leaving my belongings in the room, can I go out to buy necessities?
Yes, you can.
10. Is there any time restriction for an outing?
No. Starting 18th April 2022, there will be no time limit for any type of outing.
POSITIVE COVID-19 CASE MANAGEMENT ON CAMPUS
1. What should I do if I have been suspected of Covid-19?
You should get yourself checked if you have Covid-19 symptoms or had been a close contact with a positive case. Perform self-test using the saliva or nasal Covid-19 test kit.
If you are negative but have symptoms, visit the nearest clinic for medical support.
If you are negative and do not have symptoms, you have nothing to worry about. Continue to practice the new norm advisories.
2. What would be the next step once I have tested positive for Covid- 19 on campus?
Please refer to the following flowchart on what you need to do when you are tested positive.
3. Where and how long will I be quarantined?
Positive Covid-19 students will be quarantined at Village 6 as per the duration set by KKM. . Meanwhile, for Close Contact with symptoms, they will be isolated at Village 5. Please refer to the illustration below for details.
Security Restriction and Availability of Facilities and Amenities
Updated as of 16 February 2022
1) Can I go to Tesco or Billion to buy items?
Yes. You are allowed to do so, with an outing period of 3 hours.
2) Is Grab or any food delivery services still operating in UTP?
Food delivery service, i.e. GrabFood or Foodpanda, in UTP is available until 10 pm. The food delivery service pick-up point is at the respective village centres.
3) Does UTP provide any transportation services to go to UTP Main Gate?
Yes. Please proceed to the driver's office at PMMD to request for bus service.
4) Which courier services are allowed to enter UTP?
Only POSLAJU and J&T will be available during this period. Other courier services are not allowed.
5) What about sports, recreation activities and non physical co-curricular activities?
For sports activities, only non-contact sports are allowed. All physical co-curricular activities such as club and society meetings, workshops, trainings or events are advised to be postponed or conducted virtually.
6) Are we allowed to eat in the cafe?
No dine-in and only packed food is allowed.
7) Which mini marts are open during the total lockdown and what are their operation hours?
8) Is KOSISWA still open?
Yes.
9) Is laundry service still available in UTP?
Yes. However, please practice social distancing while doing your laundry.
10) How do I report if there are any defects?
Please report any defects through
Unified Customer Service (UCS).
11) Who do I need to inform if my roommate/housemate/friend is suspected to have the COVID-19 symptoms?
Please inform UTP COVID Response Team at
covid.response@utp.edu.my or 05-368 8999 regarding that matter.
12) Is Klinik Redza operating as usual?
Yes. Kilinik Redza is open 24 hours.
13) When are the supplies at mini marts restocked?
Supplies at mini marts are restocked every Monday and Wednesday.
14) Are fruits available?
Fruits are available at the cafeteria. You may choose to buy ready to eat (bite-size) fruits (e.g. Island One Café at V2), or you may buy whole fruits (e.g. Afifa Beta at V5). However, the availability depends on supply.
15) Will the price of food at cafeterias remain the same?
Yes. The cafeteria operators are committed to provide basic meals at RM5. Any addition (even though small portion) will be charged accordingly. Our student support unit will monitor and report to us, should there be any unreasonable pricing at the cafeteria.
16) How do I request permission to enter UTP if I need to collect my belongings at the hostel urgently?
If you are fully vaccinated, you may collect your belongings at the hostel by submitting a request through Unified Customer Service (UCS) – Residential Village:
https://ucs.utp.edu.my.
In your report, please state the followings:
1. Matric card number
2. Contact number
3. District you are travelling from
4. Proposed date and time of entry into UTP
5. Hostel address
6. Vehicle registration number
7. Reason for entering UTP
(Note: Priorities are given to students who will be graduating, undergoing their internships, or collecting teaching and learning materials/equipment)
17) What is the Shuttle Bus schedule?
Note:
1. The timing of the above schedule may vary due to traffic.
2. Body temperature will be taken at the main gate.
Mental Wellness
Updated as of 24 March 2020
1) Why am I feeling anxious?
It’s normal and human to feel anxious right now. COVID-19 presents a risk to human health and the way we live – your brain and your body are responding to that risk like they’re supposed to! It’s what’s sometimes called the “fight-or-flight” response – your body knows you might not be safe and it’s gearing you up to respond.
Unfortunately, that ‘fight-or-flight’ response doesn’t have anywhere to go right now – we’re not yet able to fight the virus and we have to respond to it not by fleeing but by staying at home. That means your brain has geared you up for battle, filling your tank with energy and adrenaline, and you’ve got nowhere to put it. Not being able to control so many things all at once causes distress. It’s natural and understandable.
2) What can I do to feel less anxious right now?
The wellbeing tips will be really helpful. Connect with people who make you feel safe and loved, find things to do that help you feel in control, get some exercise, do some breathing exercises and be kind to yourself.
For students, if you need help with your anxiety, call or text your counsellors and psychologists at UTP:
- Hj Abdul Jalil Abdullah, Counsellor: 019-9591978
- Ting Jean Nee, Counsellor: 016-2553435
- Nurul Fatihah Amir, Counsellor: 016-8317075
- Azlina Mohd Lazim, Psychologist: 013-9029029
- Rohaiza Mohd Som, Psychologist: 013-2604956
3) What can I do if I already experience compulsions and obsessive about washing my hands?
If you live with OCD and/or anxiety, you may be feeling a huge sense of risk and responsibility – fearing that if you don’t wash their hands or yours, it could spread the virus or become unwell.
Here are some specific things that might help:
- Give yourself permission to follow the guidelines set by health professionals such as the Ministry of Health or the World Health Organisation. Remind yourself that these health professionals are qualified to make these recommendations.
- Set a timer for 20 seconds, wash your hands for 20 seconds and not one second longer. Check in with your family member or friend you trust about how often you should be washing your hands if you’re worried you might overdo it.
- Give yourself something to do immediately after the timer goes off that will distract you and give you something else to focus on.
- Find other ways to challenge your OCD and to do distractions.
- Stick with your therapy if you’re currently in treatment – get in touch with your mental health supports, over the phone or email or other agreed means of communication.
- Make a list of what you enjoy doing! This might include listening to your favourite music, watching a great series on Netflix, chatting with loved ones on the phone, practising hobbies, doing puzzles.
- Be kind to yourself – you’ve got the skills and tools you need to manage this and get through. Be compassionate and acknowledge it’s human to feel anxious about this.
- Let other people know this is hard for you. If you need support to get through and remember not to wash your hands when it’s not necessary, ask someone you trust to help.
4) What can I do to feel less bored right now?
Think of a short-term project, which could benefit you, for example, writing a book, journal, creating a website, blog, starting an online business company or any spiritual activities. Maybe a hobby that you long to do it. You can start doing it, in between your main responsibility as a student or staff.
5) What can I do to feel less lonely right now?
Since loneliness can compound mental and physical health issues, it is encouraged to keep communicating with your loved using FaceTime, phone, and video chats. It may help you to not feel alone and balance that quiet time with responsible social interaction when you’re at home.
6) What can I do to take care of my mental health during covid-19 outbreak?
Managing stress and anxiety is crucial for getting enough sleep and getting enough sleep is crucial for just about every other aspect of your health. Deep breathing and meditation are great tools for managing stress, and they can be done in a small space; check online guided classes. You can also turn to apps for virtual mindfulness training and therapy.
Over-exposure to news, over-exposure to chaos, creates a lot of anxiety. If you can create a quiet space to reflect, to journal, it helps to calm you. to the extent possible, designating specific areas for work and fitness, to mentally separate the parts of your day.
Setting aside a specific area in your home that’s free of technology, except maybe a speaker for music. It is recommended to stocking this area with things that calm you, like your favourite blankets and pillows, a scented candle and house plants. Some studies suggest plants can help purify indoor air and can help boost your mood.
Source: Mental Health Organisation New Zealand & World Health Organisation
